We have an opportunity for a dynamic and strategic Head of People Services to direct the operational delivery and ongoing advancement of HR functions across Sony Europe’s 28 countries. You will lead a team of 30 that ensures HR service management throughout the employee lifecycle (including benefits, mobility, recruitment, payroll, and employee relations) while encouraging operational excellence and innovation. While this role can be based at any of our main office locations across Europe, our European Headquarters in the United Kingdom, is our preferred location.
You will:
Translate HR strategy into clear, actionable plans and oversee their execution across all HR processes and programs.
Actively participate in the HR Leadership Team (HRLT) by influencing HR strategy, establishing objectives, and guiding organizational direction.
Direct, support, and nurture a high-functioning People Services team (approximately 30 employees, 5 direct reports), encouraging a culture of ownership, progress, and partnership.
Set clear performance expectations, monitor progress, and ensure achievement of service level agreements (SLAs).
Continuously evaluate and enhance HR processes, technologies, and workflows to improve efficiency, compliance, and employee experience.
Proactively identify and implement guidelines, bringing innovative solutions to the HRLT for broader adoption.
Oversee compliant execution of employee relations, including sensitive restructuring, data privacy, and complex ER matters.
Serve as the ultimate point of contact for blocking issues, grievances, and interactions with European and country-level employee relations bodies.
Partner with Finance, Accounting, and Treasury teams to uphold cross-functional quality standards, monitor important metrics, and resolve performance issues.
Provide actionable insights to HR Business Partners and Centres of Expertise to advise strategic decision-making and collaborate with Global HR Systems to deliver process and application enhancements.
Represent company interests in payroll vendor meetings and regular reviews with Deloitte, in partnership with the Head of Rewards.
Plan, coordinate, and refine the HR People Services team budget to secure effective resource planning and spending regulation.
You will bring:
Proven management experience leading HR service delivery and employee relations in a complex, multicultural corporate setting.
Bachelor’s degree or higher or equivalent professional experience.
Evidenced skill in directing, supporting, and advancing varied teams.
Exceptional organizational, time management, and prioritization skills.
Strong analytical and problem-solving capabilities to address complex HR challenges and drive process improvements.
Advanced proficiency with HR systems and a comprehensive understanding of payroll, benefits, and compliance processes.
Strong collaborator management and communication skills.
Fluency in English; proficiency in additional European languages is an advantage.
Life at Sony
We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.
We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.
You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap!
Bring your uniqueness to Sony
We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony’s purpose – ‘to fill the world with emotion, through the power of creativity and technology’. We want you to bring your unique self to work and help shape our culture.
We are Sony Europe
Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique.
With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale.
Bring your passion, creativity and ambitions to Sony Europe. Apply now, and let’s create the future together.
Equal Opportunity
Sony Europe is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, gender, citizenship, ancestry, age, physical or mental disability, sexual orientation, gender identity, medical condition, or any other protected characteristics.
Disability Accommodation for Applicants to Sony Europe
Sony Europe will provide reasonable accommodation for any qualified individuals with disabilities in the application process. For reasonable accommodation requests, please contact us by email at AccommodationRequest@eu.sony.com or by mail to: Sony Europe Limited, Human Resources Department, the Heights, Brooklands, Surrey, KT13 0XW, UK. When contacting us please indicate the position you are applying for, and the accommodation required.
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