Solar Installation Manager - Solar Inverters, Lagos (Nigeria)
Department: Operations
Employment Type: Permanent - Full Time
Location: Nigeria
Description
Location : Lagos, Nigeria
About the Role:
Sun King seeks an experienced and dynamic Solar Installation Manager - Inverters to manage, coach, and optimize our zonal and regional inverter installation teams across Nigeria. This is a pivotal, hands-on managerial role for a proven manager who will be the driving agent behind field excellence.
What you would be expected to do
Team Managing & Field Force Management:
- Manage, coach, and support a network of zonal and regional installation and service teams across the territory.
- Drive professional growth within the teams, mentoring technicians and team leaders to develop best-in-class technical and customer service skill sets.
- Foster a culture of safety, quality, accountability, and continuous improvement.
Installation Operations & Project Management:
- Oversee the end-to-end installation process for solar inverter systems, ensuring projects are completed on time, within scope, and on budget.
- Allocate resources efficiently and manage the scheduling of installation teams to maximise productivity and meet installation targets.
- Act as the primary point of escalation for complex installation problems, providing hands-on technical guidance and problem-solving support to field teams.
Quality Assurance & Safety Compliance:
- Implement and enforce strict quality control checks for all installations, ensuring they meet Sun King’s technical standards and manufacturer specifications.
- Guarantee 100% adherence to all health, safety, and environmental (HSE) protocols, conducting regular safety audits and training sessions.
- Maintain detailed records of installations, inspections, and compliance certifications.
Customer Satisfaction & Service Excellence:
- Uphold the highest standards of customer service, ensuring a seamless installation experience and proactive post-installation support.
- Address customer escalations related to installation quality or timelines promptly and effectively.
- Monitor customer feedback and Net Promoter Score (NPS) to identify areas for improvement and implement corrective actions.
Operational Efficiency & Performance Metrics:
- Be accountable for key performance indicators (KPIs), including installation turnaround time (TAT), first-time fix rate, technician productivity, and cost per installation.
- Analyze performance data to identify bottlenecks, implement process optimizations, and drive operational excellence.
- Prepare and present regular performance reports to senior management.
Technical Training & Development:
- Develop and conduct ongoing technical training programs on new inverter technologies, installation methodologies, and troubleshooting techniques.
- Ensure all team members are certified and up-to-date with the latest product knowledge and safety procedures.
You might be a strong candidate if you
- A degree in engineering or other relevant disciplines.
- 7+ years of experience managing field installation teams, preferably within the solar energy, inverter/UPS, or telecommunications industry.
- Knowledge on solar inverter systems, installation, troubleshooting and maintenance processes.
- Knowledge on solar PV systems, electrical wiring standards, and power electronics.
- Proficiency in diagnostic tools, software, and remote monitoring platforms.
- Excellent verbal and written communication skills with the ability to distill information and understand how to communicate to different audiences to get results.
- Passionate about customer service and resolving issues
- The ability to maintain calm under pressure
- Efficiency and organizational skills
- Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
- Entrepreneurial Spirit with qualities of being able to work and figure things out with innovative thinking, problem-solving skills, and presence of mind.
- Driven by the social mission to provide energy to consumers and employment to rural communities.
What Sun King Offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
