Maintenance, Facilities and H&S Manager
Application Deadline: 24 March 2026
Department: Property
Employment Type: Permanent - Full Time
Location: Paris
Compensation: €40,000 - €50,000 / year
Description
*Applications to be submitted in English*
Location: Voltaire, Paris
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The Role
As our Maintenance, Facilities and H&S Manager, you will hold a pivotal role in ensuring the safety, compliance, and smooth day-to-day running of 47 stores, our Paris head office, and our digital fulfilment centre across France, Belgium, and Luxembourg. Leading a team of two coordinators, you will balance technical maintenance and leasehold obligations with a rigorous focus on QHSE and Health & Safety regulations. From managing preventive maintenance contracts and risk assessments (DUERP) to overseeing office logistics and travel for our creative teams, you will be the driving force behind a "5-star" environment for our staff and customers alike.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
Facilities & Maintenance Management
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Estate Oversight: Ensure the smooth day-to-day operation and maintenance of 47 stores across France, Belgium, and Luxembourg, including the Paris Head Office and Digital Fulfilment centre.
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Preventive Strategy: Manage all preventive maintenance contracts (HVAC, plumbing, electrical, etc.) and lead the resolution of emergency repairs to minimise impact on trade.
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Leasehold Compliance: Monitor and execute repair obligations in line with lease agreements, ensuring cost-effectiveness and high standards of workmanship.
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Process Improvement: Create and update internal maintenance procedures and regulatory documentation to train and support store management teams.
Health, Safety & QHSE (Quality, Health, Safety, Environment)
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Regulatory Leadership: Act as the QHSE lead for France, ensuring all sites provide a safe environment in accordance with local labour laws and accessibility regulations.
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Risk Management: Lead the creation and management of the DUERP (Document Unique d'Évaluation des Risques Professionnels) for all French sites.
Audit Coordination: Organise and oversee mandatory visits from controlling bodies (e.g., Bureau Veritas) for fire safety, electrical compliance, and hygiene certificates.
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Accident Analysis: Analyze work-related accidents in partnership with the Works Council and People Experience (HR) to implement preventive measures.
Office Operations & Logistics
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Head Office Management: Oversee day-to-day office logistics, including mail, stationery, cleaning services, and third-party supplier management (catering, etc.).
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Travel Coordination: Manage travel and accommodation bookings for retail and support teams, as well as external stakeholders like journalists and influencers.
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Retail Support: Provide logistical support for store openings, relocations, and closures, including the procurement of equipment and the sustainable disposal of assets.
Reporting & Insurance
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Environmental Declarations: Collect and submit critical data for official environmental declarations, specifically CITEO (packaging/paper) and OPERAT (energy consumption).
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Insurance Management: Handle the end-to-end process for accident and property claims, from initial filing to expert visits and compensation follow-ups.
People Leadership
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Team Management: Provide direct leadership, mentorship, and support to two Maintenance, Facilities & Office Coordinators, ensuring high performance and professional development.
Skills, Knowledge and Expertise
- Proven experience managing facilities or operations across a multi-site retail estate (ideally 30+ stores).
- Experience operating across France and the Benelux region, with an understanding of the differing logistical and cultural landscapes.
- A track record of managing and developing direct reports (Coordinators or Administrators).
- Significant experience managing preventive maintenance contracts, emergency repairs, and leasehold obligations.
- Experience supporting retail life cycles, including store openings, refits, and closures.
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QHSE Expertise: Deep knowledge of French Health & Safety regulations, specifically the DUERP (Document Unique) and workplace safety standards.
- Familiarity with coordinating visits from controlling bodies like Bureau Veritas and interacting with labor inspections.
- Understanding of French environmental declarations, specifically CITEO (packaging) and OPERAT (energy consumption).
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Language: Fluency in French and English is essential (written and verbal). Knowledge of Dutch is a significant advantage for the Benelux region.
- The ability to pivot from high-level safety strategy to granular office management tasks (like travel booking or stationery orders).
- Experience managing budgets, checking store orders, and ensuring "value for money" from third-party contractors.
- A "5-star service" mindset with the ability to build strong relationships with Store Managers, the Works Council, and external influencers.
- Knowledge of handling commercial insurance claims and understanding the maintenance clauses within commercial leases.
Benefits
- Bonus scheme
- 30% employee discount on Lush products and Lush Spa treatments
- We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well
- 2 days of teleworking per week
- Mutual insurance 100% covered
- RTT
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