Job Overview:
Kofa is seeking a Battery Network Operations Analyst to join our operations team. This role is central to ensuring that our growing battery network remains reliable, efficient, and customer-focused while supporting the development of AI-driven automation and next-generation energy solutions.
Key Responsibilities:
Battery Network Operations Analyst
Operate and oversee Kofa’s Network Operations Centre (NOC) to support 24/7 (shift schedule) real-time network decision-making.
Monitor and optimize the performance of battery swap stations to maximize availability, reliability, and customer satisfaction.
Coordinate with field associates and engineers to troubleshoot and prevent faults, ensuring safety and continuity of operations.
Respond rapidly to operational events and alarms, initiating corrective action and safety protocols where necessary.
Data-Driven Optimization
Conduct advanced analysis to identify efficiency improvements and operational risks.
Collaborate with Product, Engineering, and Data Science teams to integrate automation and AI into NOC workflows.
Produce actionable insights through structured reporting (daily, weekly, and quarterly) to guide network optimization and executive decision-making.
Risk and Capacity Management
Implement strategies to balance customer experience, operational resilience, and commercial efficiency.
Forecast and manage network demand, and recommend data-driven interventions.
Support cost control initiatives while ensuring Service Level Agreements (SLAs) are consistently met.
Customer-Centric Operations
Ensure every interaction with Kofa’s network is seamless, safe, and reliable.
Optimize battery allocation and dispatch across the network at the lowest possible cost without compromising service quality.
Collaborate cross-functionally with Sales, Marketing, and Finance to translate operational insights into customer value and business growth.
Emergency Response Coordination
Qualifications and Skills:
Education:
Bachelor’s degree in Mathematics, Statistics, Actuarial Science, Computer Science, Business Analytics or related quantitative field.
Experience:
2+ years experience in high-intensity operational environments such as a Network Operations Centre, trading desk, logistics control centre, banking, or equivalent.
Demonstrated ability to make data-driven commercial decisions under pressure.
Skills:
Strong analytical and problem-solving abilities, with advanced proficiency in Excel.
Experience with SQL, Python, or other programming languages is highly desirable.
Familiarity with data science techniques, BI platforms, and statistical analysis is an advantage.
Detail-oriented with strong organizational skills.
Adaptable, driven, and capable of thriving in a fast-paced, dynamic environment.
Effective communicator with leadership potential and a collaborative mindset.
What We Offer:
Opportunity to be part of a mission-driven, high growth company shaping the future of clean energy in Africa.
A dynamic, collaborative, and entrepreneurial work environment.
Competitive salary and benefits package.
Professional development opportunities and career growth potential.
Exposure to cutting-edge technologies in IoT, data platforms, and AI-enabled operations.
Kofa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
