Shop Branding Quality Assurance (QA) Specialist
Department: Marketing & Creative
Employment Type: Fixed Term - Full Time
Location: Kenya
Reporting To: Associate Brand Manager
Description
Location: Nairobi, Kenya
About the role:
The role holder will be in- charge of ensuring that all Sun King branded retail
outlets consistently meet defined brand standards across signage, visibility, in-store experience, and material quality. This role focuses on auditing, compliance tracking and continuous improvement of retail branding execution across the network.
What you would be expected to do:
Shop Branding Audits & Compliance
- Conduct field audits of Sun King branded shops when vendor branding is on-going and at the end of the branding process to conduct an audit check.
- Verify correct installation and usage of branding materials (signage, wall branding.
window decals & complete product installation.
- Ensure alignment with brand guidelines (logo usage, colours, messaging, layout).
- Identify & document gaps, inconsistencies or damaged branding elements during the vendor branding process & ensure correction is addressed with the vendor.
- Course correction initiatives are to be documented.
Quality Assurance Process Execution
- Implement standardized QA checklists and audit frameworks.
- Capture photographic evidence and detailed reports for each outlet visit with time stamp.
- Score shops based on compliance metrics and defined QA benchmarks.
- Track vendor adherence to branding SLAs and installation standards.
Issue Identification & Resolution
- Flag and document branding defects, poor installations or unauthorized modifications.
- Coordinate with vendors, installers, and internal teams to resolve issues.
- Follow up to ensure corrective actions are completed within timelines.
Data Collection & Reporting
- Maintain accurate records of shop audit results in digital tools or dashboards.
- Evaluate trends in compliance, regional performance, and recurring issues.
- Provide weekly/monthly reports with actionable insights and recommendations.
- Assist with performance scorecards for vendors and field teams.
Vendor & Field Team Coordination
- Work closely with branding vendors, installers, and field sales teams.
- Assist onboarding and training of vendors on branding standards.
- Monitor vendor performance and adherence to quality expectations.
Continuous Improvement
- Recommend improvements to branding materials, installation processes and QA frameworks.
- Contribute to cost optimization by identifying inefficiencies or rework drivers.
- Assist with pilot programs for new branding formats or retail concepts.
You would be a strong candidate if you have:
- Diploma or Bachelor’s degree in Marketing, Business, or related field with 2–5 years’ experience in field marketing, retail execution, merchandising, or QA roles.
- Strong experience in retail branding, merchandising, and trade marketing, with a focus on maintaining brand consistency and visual quality standards.
- Proficiency in data collection and reporting tools such as ODK, KoboToolbox, Excel, or mobile audit applications, with basic data evaluation capability.
- High level of accuracy and quality control, with the ability to assess visual standards and ensure compliance across multiple locations.
- Strong problem-solving, field execution, and stakeholder coordination skills, with the ability to work alone and manage multiple sites.
- Highly disciplined, process-guided, comfortable with extensive travel and fieldwork, and able to balance speed, cost, and quality in execution.
What Sun King Offers (in addition to compensation and statutory benefits):
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, colour, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
