Customer Relation Specialist

DHL • Full-time • Amsterdam Airport Schiphol, Noord-Holland, Netherlands • 2w ago

At DHL Global Forwarding in Hoofddorp, we make sure import shipments from all over the world enter the Netherlands smoothly and efficiently. As a Customer Relations Specialist, you are the primary point of contact for our customers and the essential link between every party involved in the import process.

From the moment a shipment is airborne to the moment it reaches the customer, you’re in control. You liaise with customers, carriers, airlines, customs, colleagues across the globe, and your own on-site team. You proactively track shipments, identify irregularities, and resolve issues the moment they arise.

Because import operations run 24/7, we’re looking for someone who’s flexible and willing to work in rotating shifts, including occasional weekend shifts.

Your Responsibilities

Managing import shipments from A to Z: from arrival notification to final delivery
Daily communication with customers, carriers, airlines, customs, and internal teams
Proactively informing customers about shipment status, lead times, and special situations
Administrative updates in our system (CW1) and ensuring accurate billing
Processing rates, handling claims, and identifying improvement opportunities
Maintaining strong customer relationships and spotting commercial potentials

Why You’ll Enjoy Working in Hoofddorp

You’ll be close to Schiphol Airport—the beating heart of import logistics
Dynamic shift work, including occasional weekends—no two days are the same
A supportive, close knit, international team that grows together
Plenty of learning and growth opportunities—airfreight experience is a plus, not a requirement
Possibility to work hybrid in the long run
Lots of freedom to take initiative and improve processes

You Bring

Customer focus, eagerness to learn, and a drive to grow
Flexibility to work in rotating shifts and occasionally in weekends
The ability to multitask and set clear priorities
Strong Dutch and English communication skills
At least MBO-level work and thinking
Preferably experience in logistics or airfreight—or strong motivation to learn
(Please note that a valid Security Clearance (VGB) is required for this position.)

What We Offer

Full-time position with rotating and occasional weekend shifts
Salary according to CAO scale 7: €2,800–€3,500, depending on experience
Travel allowance
25 vacation days (based on full-time employment)
Personal choice budget via CAO à la Carte (extra leave, cash-out, or study budget)
A workplace at the world’s No. 1 logistics service provider
Active support for your professional development and growth