Accounts Receivable & Data Analytics
Location: Matraville, Sydney NSW
Company: DHL eCommerce Australia
Work Arrangement: Hybrid Working Environment
Join the World's Leading Logistics Company
Deutsche Post Global Mail (Australia) Pty Ltd, trading as DHL eCommerce, is part of the Deutsche Post DHL Group.
DHL eCommerce Australia offers cross-border, economy parcel delivery and returns solutions to online retailers. We specialize in tailor-made, affordable solutions, offering a choice of postal and commercial products to meet the needs of customers in the e-commerce sector.
At DHL eCommerce Australia, we help businesses connect with customers through innovative domestic and international eCommerce delivery solutions. As part of DHL Group, the world's leading logistics company, we combine global expertise with local agility to deliver exceptional customer experiences and support the rapidly growing eCommerce industry.
As part of our ongoing investment in digitalisation, analytics, and finance transformation, we're looking for an ambitious and highly capable professional to join our Finance team in a role that combines finance operations, business intelligence, process improvement, and transformation delivery.
This is a unique opportunity to contribute to a significant finance transformation program while developing expertise across analytics, automation, Accounts Receivable, business intelligence and stakeholder management.
About the Role
We are seeking an experienced and driven Accounts Receivable & Data Analytics to play a pivotal role within our Finance function.
This is far more than a traditional Accounts Receivable position.
The primary focus of this role is the management and continuous improvement of Accounts Receivable, collections, credit management and working capital performance, while actively contributing to major finance transformation initiatives.
You will be responsible for managing end-to-end receivables and collections activities, driving debtor performance, supporting cash flow optimisation and partnering with customers and internal stakeholders to deliver outstanding financial outcomes.
In parallel, you will play a key role in the implementation of new systems, processes and ways of working through activities such as User Acceptance Testing (UAT), business readiness, training, process optimisation, change management and go-live support.
Reporting, analytics and Power BI development will form an important supporting component of the role, enabling data-driven decision-making, operational visibility and continuous improvement across the business.
This role is ideal for someone who enjoys solving problems, driving process improvement, challenging the status quo, leveraging technology to improve outcomes and partnering with stakeholders across multiple business functions.
What You'll Be Doing
Accounts Receivable & Credit Management
- Manage end-to-end Accounts Receivable operations to optimise cash flow and minimise overdue receivables.
- Conduct customer collections through multiple channels including telephone, email, virtual meetings and customer engagement activities.
- Execute structured collection and dunning programs, including reminder notices, escalation activities and collection campaigns.
- Monitor ageing balances and proactively manage overdue accounts.
- Resolve payment disputes, billing discrepancies and customer queries professionally and efficiently.
- Build strong relationships with customers while driving collection outcomes and maintaining service excellence.
- Prepare aged debtor reporting, collection KPIs and cash collection forecasts.
- Support month-end and year-end Accounts Receivable processes.
- Partner with Commercial, Customer Service, Operations and Finance teams to improve debtor performance and customer outcomes.
- Identify opportunities to improve working capital performance, collection effectiveness and credit management processes.
Finance Transformation & Continuous Improvement
- Contribute to the delivery of major finance transformation initiatives.
- Participate in User Acceptance Testing (UAT), issue resolution and business readiness activities.
- Support process redesign, documentation, training and change management programs.
- Assist with go-live preparation, execution and post-implementation support.
- Learn and adopt new systems and processes while continuing to perform within the existing operating environment.
- Identify opportunities for automation, standardisation and continuous improvement.
- Develop tools, dashboards and reporting capabilities that support future-state finance operations.
- Work cross-functionally to drive adoption, efficiency and sustainable business outcomes.
- Support the implementation of new finance systems, processes and operating models.
- Assist with data migration, system validation and reconciliation activities.
- Support business readiness and adoption activities across Finance and operational teams.
- Identify and implement process improvements that increase efficiency, controls and customer outcomes.
- Assist in documenting future-state processes and operating procedures.
Data Analytics & Business Intelligence
- Extract, cleanse, validate and analyse data from multiple business systems and data sources.
- Design (advantageous), build (advantageous), maintain and enhance intuitive Power BI dashboards and reporting solutions.
- Create KPI scorecards, management reports and business performance dashboards.
- Deliver actionable insights to support Finance, Commercial and Operational decision-making.
- Analyse customer, revenue, profitability, pricing and operational performance trends.
- Support executive reporting and senior leadership presentations.
- Develop automated reporting solutions to improve efficiency and business visibility.
- Improve data governance, reporting accuracy and information accessibility across the organisation.
- Convert complex datasets into meaningful business insights that drive action and accountability.
What You'll Bring
Essential
- Bachelor's Degree in Accounting, Finance, Commerce or a related discipline.
- Minimum 5 years' experience in Accounts Receivable, Credit Management, Finance Operations, Finance Transformation or a similar role.
- Proven experience of managing end-to-end Accounts Receivable, collections and dunning activities.
- Advanced Microsoft Excel skills, including:
- Complex formulas
- Pivot Tables
- Power Query
- VBA and Macro development (advantageous)
- Financial and operational modelling
- Working knowledge of Power BI reporting and dashboard development (advantageous), including:
- Data modelling
- Dashboard maintenance and enhancement
- Reporting automation
- Data visualisation best practices
- Strong working knowledge of SAP (desirable) or similar ERP systems.
- Experience in analysing, cleansing and transforming large datasets.
- Strong analytical, problem-solving and critical-thinking skills.
- Experience in supporting finance transformation, system implementation or major business change initiatives.
- Demonstrated experience managing high-volume customer collections and dunning activities.
- Proven ability to improve working capital outcomes and debtor performance.
- Experience participating in finance transformation projects, ERP implementations or major business process changes.
- Experience balancing operational delivery with project and transformation responsibilities.
Communication & Stakeholder Skills
Success in this role requires exceptional communication and stakeholder engagement skills.
You will be confident in communicating with customers, commercial teams, operational leaders, and senior management, often translating complex financial and analytical data into clear and actionable business insights.
The ideal candidate will demonstrate:
- Exceptional written and verbal communication skills.
- Strong negotiation and influencing abilities.
- Outstanding customer engagement and relationship management capability.
- The ability to manage difficult conversations professionally and constructively.
- Strong presentation and stakeholder management skills.
- The ability to build trust and credibility across all levels of the business.
- A proactive, resilient and solutions-focused mindset.
- The ability to successfully balance operational responsibilities while contributing to large-scale transformation initiatives.
Why Join DHL eCommerce Australia?
✅ Join one of the world's most recognised and respected global brands.
✅ Be part of an exciting finance transformation journey that will shape the future of our business.
✅ Work in a collaborative hybrid working environment based in Matraville, Sydney.
✅ Gain exposure to senior leaders and strategic business initiatives.
✅ Develop expertise across Accounts Receivable, Working Capital Management, ERP Systems and Finance Transformation while building valuable analytics and business intelligence capabilities.
✅ Play a key role in driving automation, digitalisation and process improvement.
✅ Build a rewarding long-term career within DHL eCommerce Australia and the broader DHL Group network.
Ready to Apply?
If you're a highly analytical finance professional who thrives on solving problems, delivering insights, driving change, and building strong stakeholder relationships, and you're ready to Perform while you Transform, we'd love to hear from you.
Join DHL eCommerce Australia and help shape the future of finance through data, technology, innovation, and transformation.
