I.T Support Officer-Port Harcourt

Dangote Industries Limited • NASCON - HO, NASC, VN • 1d ago

JOB SUMMARY

Responsible as the frontline troubleshooter for the organization's technology, diagnose and resolve hardware, software, and network issues.

JOB RESPONSIBILITIES

User Support: act as the primary point of contact for IT issues, providing timely technical assistance via ticketing systems, chat, or in person.
System Troubleshooting: diagnose and resolve hardware failures, software glitches, operating system errors, and network connectivity problems.
Infrastructure Management: set up, configure, and maintain computers, servers, printers, and network devices (routers, switches).
Access Management: provision and deprovision of user accounts, managing permissions, and enforcing password policies.
Resolve end-user help requests and support deployed technologies.
Report incidents and problems to HOD for escalation where necessary.
Generate periodic reports for decision making.
Install and upgrade software as required
Support application installation and troubleshooting activities.
Perform endpoint hardware and software support.
Perform any other duties or responsibilities as may be assigned.

COMPETENCE REQUIREMENTS

Strong knowledge of computer hardware, software, networking, and IT support systems.
Proficiency in Microsoft Office applications, Windows operating systems, and common business software.
Excellent troubleshooting, analytical, and problem-solving skills.
Strong attention to detail and ability to diagnose and resolve technical issues efficiently.
Knowledge of cybersecurity principles, data protection, and IT best practices.
Ability to manage multiple tasks, prioritize effectively, and work under pressure.
High level of integrity, professionalism, and commitment to service excellence

QUALIFICATION/EXPERIENCE

B.Sc./HND in Computer Science, Information Technology or related field.
Systems Knowledge: Proficiency with Windows/macOS, Active Directory, Office 365, and ticketing systems (e.g., Jira, ServiceNow, FreshService).
Networking: Clear understanding of TCP/IP, DNS, DHCP, VPNs, and basic router/switch configuration.

0-3 years in significant support experience with the ability to provide technical support to non-technical users.

Experience in Manufacturing, FMCG, Production operations, or similar industries, is highly preferred.
High degree of professionalism in dealing with diverse groups of people.
Excellent Communication skills and perfect command of the English language.

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