Accommodation Coordinator

Department: Tournament and Venue Operations

Employment Type: Fixed Term - Full Time

Location: Brazil

Description

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

Please submit your CV in English, as it will be reviewed by an international team.

THE POSITION

Reporting organizationally to the Accommodation Manager in Rio de Janeiro, the Accommodation Coordinator will help serve Accommodation efforts for the FIFA Women’s World Cup 2027™ is hosting 32 teams and 700+ players across Brazil and 8 host cities/ venues. This role will be responsible for coordinating lodging and hotel-related arrangements for the event, ensuring a smooth and comfortable experience for teams, participants and attendees. Further, this role will have a range of responsibilities, including contracting hotels, coordinating inventory, F&B, AV, meetings space, and reconciling and reporting.

KEY RESPONSIBILITIES

Contract hotels ensuring they meet quality standards and core group requirements
Ensure hotels comply with all contractual obligations
Execute tasks and addendums necessary for adjustments to hotel contracts
Coordinate reservations, rooming lists, changes and requests for core groups
Provide excellent customer service to official tournament guests
Coordinate hotel room blocks, meeting space, F&B, AV, group requirements, hotel communications and reservation management
Provide resources and information to guests, create presentation materials
Support booking and reservation processes for guests
Keep all necessary internal and external reporting up to date
Ensure held inventory is in accordance with remaining demand
Attend site visits, familiarize with hotels and tour constituent groups
Coordinate the reconciliation, billing and closeout at hotels and with groups
Support and address unforeseen changes, cancellations, or emergencies in accommodation arrangements
Build strong relationships with designated groups to provide excellent experience within the overall accommodation strategy
Consider all operational aspects when coordinating hotel arrangements, for example, transportation, logistics, security, etc.
Uphold and enforce high standards of customer service, ensuring participants and guests have a memorable and enjoyable experience during their stay
Establish relationships with the hotel industry to provide the best overall value for FIFA
Ensure records of accommodation bookings, rooming lists, and related information comply with data integrity and protection regulations
Coordinate various ancillary projects taking place in the leadup to the Women’s World Cup

YOUR PROFILE

QUALIFICATIONS

Bachelor’s Degree or similar level of education.
Minimum of 2 years of work experience in the hospitality industry.
Strong communication skills – oral and written.
Experience coordinating complex projects.
Strong organizational, customer service and attention to detail.
Fluent/Native in English and Portuguese are required for this position.
Knowledge of other languages is considered a plus.
Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.

Requirements:

Must have legal right to work in Brazil.
Ability to relocate and work from Rio de Janeiro
Required language skills: fluent in English and Portuguese is mandatory, fluent in Spanish is a big plus.

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Accommodation Coordinator