Summary
Posted: Jan 14, 2025
Role Number: 114438059
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and work together to foster a culture where everyone belongs and is inspired to do their best work. As a Business Expert, you’re part of a team passionate about helping businesses succeed. You create owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast needs, and close sales. Your knowledge of industry trends and expertise with Apple products and services — along with third-party technologies — help you develop business solutions tailored to customer needs. You’re a top sales performer with exceptional interpersonal and influencing skills, considered a resource to the wider store team, inspiring an environment where Apple Retail Business is part of everyone’s role.
Description
Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees. Proactively provide excellent customer service by understanding their needs, identifying ownership opportunities, presenting products and services, and educating on relevant purchasing options. Serve as the go-to expert and mentor on business customer needs and solutions. Collaborate across the Apple Store in business sessions, briefings, workshops, and events by recommending unique offerings to fit customers’ business needs. Build long-term relationships with local business customers through proactive, informative engagement, exceptional service, and tailored recommendations. Maintain accurate business customer contact and relationship information in the Customer Relationship Management app to support business intelligence. Perform other tasks as needed, including supporting customer service in other store areas. Contribute to an inclusive environment by respecting differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.
Minimum Qualifications
You should:
- Be available to work a schedule based on business needs, including nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and any approved accommodations.
- Have experience in retail, sales, or related work.
- Have experience with Apple products, services, and solutions.
Preferred Qualifications
You can:
- Show a track record of strong performance and results.
- Communicate effectively, tailoring your style to different audiences.
- Work in a fast-paced environment and make timely decisions under pressure.
- Build rapport and work effectively with internal and external customers, including business owners and executives.
- Demonstrate excellent organizational skills, prioritization, and responsiveness to customer requests.
- Draw from deep technical understanding of Apple products and services, along with expertise in business solutions and industry trends.
- Learn, navigate, and use new tools and systems efficiently.
