Digital
Client Success Specialist - Wave Job ID: 100516 + 2 More
Do you want to work on complex and pressing challenges-the kind that bring together curious, ambitious, and determined leaders who strive to become better every day?
If this sounds like you, you've come to the right place. Your ImpactIn this role, you will define the product roadmap for new McKinsey Transformation (MT) innovations and other function-specific products, and oversee the end-to-end product lifecycle management, from ideation through delivery, while managing the product portfolio. You'll be based in our Brussels, Madrid or London office.
Owning the design and development of new products, you will work closely with the platform & technology team, including Product Managers. You will develop a go-to-market plan, including the delivery model and pricing, in collaboration with MT Assets Client Success and Delivery chapter leads, and the Finance team. By continuously identifying opportunities for growth and improvements through market analysis and stakeholder engagement, you will drive the enhancement of our product offerings.
Additionally, you will manage collaboration with Platform & Technology teams during the design, build, and launch phases, and lead the capability-building efforts for the MT Assets team. You will also manage continuous improvement by gathering feedback from the internal Success and Delivery team as well as directly from practitioners and clients. Furthermore, you will drive onboarding and upskilling plans for Client Success and Delivery chapters to ensure they can bring new capabilities to clients effectively.
WAVE is part of the McKinsey Transformation Practice. As a Global Asset Leader in MT Assets Product team, you will lead the strategic direction of defined MT Assets Products of our Wave platform associated with new MT innovations, People Performance Management (PPM) capabilities, Digital programs and Operation Transformations, ensuring alignment with MT goals and market needs.
WAVE empowers teams to drive performance and ensures superior execution and value delivery. Its mix of intuitive technology and McKinsey business advisory enables clients to track the progress and performance of initiatives against business goals, budget, and timeframes, powering transformation delivery and sustained change.
We are looking for team members who are excited about the scale and scope of impact to readily drive organizational change. As an asset leader, you will partner directly with c-suite executives and leadership teams to help shape strategy and build our holistic approach to client experience. In this role, you will have the opportunity to engage with a wide array of clients across industries and will have access to McKinsey's world class training programs and experts to develop deep transformation expertise and best-in-class business acumen.
Your Growth Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.
In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues-at all levels-will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won't find anywhere else.
When you join us, you will have:
- Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
- A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
- Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
- World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
Your qualifications and skills- Bachelor's degree; graduate degree preferred
- 7+ years of experience in relevant field
- Passion for managing and growing a business/asset as a general manager
- Ease in taking top management view and in context of solution
- Able to absorb rapidly and grapple with wide range of complex business issues; strong understanding of domain and technology
- Strong project management and team leadership capabilities
- Problem-solving, entrepreneurship, strong story-lining capabilities and strategic vision
- Excellent collaboration, people leadership experience and stakeholder management skills
- Ideal (not required): experience in Transformations, MT programs (IDP, BUP, Implementation), experience using Wave platform
- Highly effective communicator; able to translate complex technical and non-technical topics to stakeholders and client peers
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
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FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
