Key Responsibilities and Accountabilities:
• Respond quickly and efficiently to the requirements of new and existing clients.
• Promote a culture of recognising the value of collaboration by engaging in effective and valuable communication with other teams to meet client expectations.
• Actively manage all new Deposits client onboarding and applications.
• Proven ability to complete work independently.
• Ability to interpret and execute Deposits AU branch prudential management tasks, moderately complex CDD risk analysis in AML/CTF, KYC and other associated operational tasks including effective triage of referrals.
• Required to liaise with all relevant parties to ensure that documentation and accounts are processed promptly and accurately.
• Adopt and promote best practice within the Deposits team and when undertaking work as allocated.
• Utilise appropriate workflow tools and processes to provide key stakeholders with clear oversight on workload and capacity.
• Manage client reviews in line with Bank policy and procedure.
• Monitor accounts in excess and taking the appropriate action as directed from a commercial and prudential perspective.
• Work collaboratively with key stakeholders and partners to foster an environment of continuous improvement within Country Banking.
• Develop and maintain strong internal relationships within the broader Rabobank network.
• Ensure compliance with the Bank’s policies and procedures at all times including Audit, Compliance and Business Continuity.
• Undertake administrative work as required, including responding to telephone and branch enquiries and general liaison with clients, other service providers, branches and other stakeholders.
• Other duties as directed.
Key Relationships:
Key Performance Indicators:
• Specific targets on qualitative & quantitative operational tasks
• Implementation of process improvements to improve cycle times, speed to market and staff engagement.
• Minimise the number of overdue prudential items, including reviews within the Deposits Hub.
• Minimise the number of Marginal findings.
• Achieve minimum Revenue target.
• Achieve minimum target for ‘Bank’ rated NPS (if applicable).
• Deposits AU prudential management and comprehensive CDD risk analysis in AML/CTF, KYC requirements
Key requirements
• Minimum 3-5 years of experience in a similar role or within banking, finance or agriculture (as a guide).
• Ability to interpret and execute branch prudential management tasks and other associated operational tasks.
• Strong understanding of risk analysis in AML/CTF and KYC requirements.
• Possess a strong understanding of client structures.
• Experience working within a customer service environment.
• Strong knowledge of Deposits.
• Strong communication at all levels both written and verbal.
• Ability to develop and maintain strong relationships with key internal and external clients.
• Capacity to work towards timeframe and manage client expectations.
• Developed planning and organisational skills to manage competing priorities.
• Ability to work effectively with no supervision and within a team environment.
Qualifications:
Essential:
• Tertiary qualifications in business, finance or related discipline.