ICT Engineer

icrc • Manila (MAN), PH, 31412 • 2w ago

What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

The ICT Engineer is a senior technical expert who manages and organizes all ICT systems and services in the assigned location. S/he designs and installs ICT information systems.

The role reports to the ICT Coordinator and collaborate with the ICT Manager and ICT Specialists.

Accountabilities & functional responsibilities

Independently carries out large computer and telecommunications infrastructure projects according to ICRC standards.
The technical expert responsible for the design, implementation, and maintenance of ICT infrastructure and systems and telecommunications.
Accompany ICT team to install, maintain and adapt existing large-scale infrastructure and material.
Provides technical support and training on ICT-related matters in the country.
Documentation of existing infrastructure and processes
Monitors ICT installations and, in consultation with their coordinator and hierarchical superiors, takes appropriate measures to guarantee that they function properly, and that policies and procedures are followed.
Tests ICT equipment, hardware and software networks and other devices to ensure optimal performance and standard configuration.

Additional Duties

Identify knowledge gaps and link with Field ICT training opportunities.
Be aware of ICT operational urgencies and priorities within the Region. Work on priorities, consult or escalate to FPIM team, delegate tickets to site ICT Technical teams for resolution.
Participate in pilot deployments of various upcoming technology evolution and projects and be a lead on Field side – write deployment/migration reports as needed, provide actionable feedback for continuous improvement
Support the development, testing, and implementation of disaster recovery plans, ensuring data backups and ICT functionality during emergencies.
Provide advanced technical support, resolve critical incidents, and ensure high-quality service delivery in alignment with SLAs.
Mentor and train ICT Specialists, share technical knowledge, and support team alignment with organizational goals and standards.
Monitor, maintain, and document ICT resources, plan for upgrades, and support procurement based on technical requirements.
Lead the design and implementation of scalable, secure, and resilient ICT systems, ensuring compliance with global standards and supporting disaster recovery plans.
Provide advanced ICT support for field staff and operations, including emergency response, communication systems, and infrastructure readiness.
Implement robust security measures, conduct risk assessments, respond to threats, and deliver cybersecurity training to safeguard organizational data and systems.
Provide technical advice, assess ICT needs, propose innovative solutions, and contribute to long-term ICT strategies and planning.
Foster cross-department collaboration, build team capacity through training, and contribute to global ICT knowledge-sharing initiatives.
Promote energy-efficient ICT practices and implement e-waste management program.
Explore and evaluate emerging ICT technologies, support pilot projects, and drive the adoption of innovative solutions to enhance operational efficiency.
Develop dashboards, provide technical reports, and contribute to performance analytics to support data-driven decision-making and continuous improvement.

Reporting

Provide regular reports to ICT Coordinator about technical performance, challenges, and achievements.
Provide reports on his missions and communicates them with all relevant stakeholders.
Ensure there is up to date technical documentation on the ICT installation and procedures specific for the covered sites.
Provision of an elaborate report with practical recommendations for actioning along the specified scopes and different levels.

Our values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

Reports to (role)

Head of Delegation, ICT Coordinator, Head of ICT Region

People management responsibilities

Scope & impact

Second- and third-level user support.
Geographical remit: Manila Delegation, Tokyo Delegation, and Suva Regional Delegation

Relationships

Internally, interacts with ICT Coordinator and employees.
Also interacts with regional teams, Field Digital Impact, Global support and Infrastructure Product Lines

Certifications / Education required

Post-graduate degree in telecommunications, electronics, computer science or related field.
ICT management certification (ITIL).
Certification in project management an asset.
Microsoft certification (MCSA level).
Excellent command of English and/or French. Additional language(s) an asset.

Professional experience required

Minimum 2 years’ experience as ICT Engineer
4–5 years troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, telecommunications, IT, help desk, etc.).
Second- and third-level user support
Knowledge of ICT technical layer: Networking Infrastructure (LAN/WLAN, WAN); Communication Systems (Satellite, VSAT, Radio); Server and Technical Layer; Communication Protocols (SIP), Workplace Management
Understanding ICT Administrative layer: Documentations, Inventory Management, etc.
Ability to work in a team and organize ICT team functions.
Proven ability to train others according to ICRC ICT procedures and standards, so that they are autonomous in managing ICT operations.
Knowledge about the financial, supply chain process and other usual ICT processes are a plus.
Understanding specific thematic (cybersecurity, transformative initiatives, information management, data analytics, business intelligence tools) is a plus.

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