Employee Experience & Engagement Lead

BURN MANUFACTURING • Full-time • Nairobi, Nairobi • 1d ago

About the role
Own and drive BURN’s employee experience agenda—turning employee feedback into measurable improvements in engagement, onboarding, recognition, wellbeing, and culture. Ensure EX initiatives are not “events”, but a consistent operating rhythm that improves retention, performance, and trust.

Duties and Responsibilities
Listening & insights (EX diagnostics)

Run the annual Employee Satisfaction Survey (ESS) and quarterly/monthly pulse surveys (design, comms, rollout, analysis, reporting).
Lead focus groups/listening sessions and translate themes into root causes and actions.
Build and maintain a simple EX insights dashboard (engagement, onboarding, recognition, key themes, action closure).

Action planning & governance

Facilitate post-survey action planning with leaders (priorities, owners, timelines, success measures).
Track delivery via an “EX Action Log” and drive closure discipline (with evidence of completion).
Identify hotspots/risks (attrition signals, morale drops) and propose interventions to CTHO/ELT.

3) Culture & recognition systems

Own recognition strategy: Employee of the Month, values awards, peer-to-peer recognition, service awards.
Ensure fairness, transparency, and consistency of recognition across sites and departments.
Build and manage a culture champions network (site/department reps) to amplify initiatives and feedback loops.

4) Training programme planning & prioritisation:

Partner with CTHO to plan annual training priorities (onboarding effectiveness, leadership behaviours, culture, wellbeing), aligning training activities to engagement and retention goals.

5) Training impact & continuous improvement:

Review training feedback and participation trends, identify gaps or improvement areas, and recommend enhancements to training approaches, formats, and rollout strategies across locations.

6) Onboarding & buddy programme

Design and continuously improve onboarding (pre-boarding → Day 1 → 30/60/90-day check-ins).
Own the buddy programme and hiring manager onboarding toolkit; ensure compliance and quality.

7) Wellbeing & psychosocial safety

Manage counselling/EAP provider (if applicable): SLA, utilisation trends, access and awareness, confidentiality messaging.
Coordinate well-being calendar and critical incident support protocol (in partnership with HR/HSSE).

8) Engagement moments & events (strategic oversight)

Own annual EX calendar and budget; oversee delivery of: Annual Gala Dinner, Sports Day, team building rhythm, recognition moments.
Set event standards, ROI measures and post-event improvement actions.

9) Internal communications & change support

Partner with People/Comms to deliver clear employee communications (EX newsletter, FAQs, policy awareness campaigns, change comms support).

Key deliverables

Annual EX calendar (with owners, budgets, success metrics)
ESS + pulse survey reports (exec summary + site/function insights)
EX action log with ≥ agreed closure rate
Recognition framework and quarterly recognition reports
Onboarding programme with measurable onboarding NPS and 30/60/90-day check-in completion

Skills and Experience

6–10+ years in Employee Experience, HR, OD, engagement, internal comms, or culture roles (multi-site/manufacturing is a plus).
Demonstrated experience running surveys, focus groups, and action planning with leaders.
Strong data storytelling (Excel/Sheets; dashboarding is a plus).
Vendor and budget management experience.

High trust and discretion (confidentiality is non-negotiable)
Influence without authority; facilitation and stakeholder management
Structured programme management; strong follow-through
Clear, human communication—especially during change

Qualified Female Candidates encouraged to Apply

BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).