Operational and Financial Excellence (50% of workload)
• Lead operations of cross-functional product teams delivering IT solutions and services, embedding DevOps and lean-agile practices
• Ensure operational data quality and robust IT service management processes (incident, problem, change, service request)
• Define and monitor service levels and KPIs to ensure performance targets are met
• Oversee IT budgeting, forecasting, cost optimization, and financial performance
• Manage vendor relationships and sourcing strategies to ensure value for money and service quality
• Oversee onboarding/offboarding processes, internal agile training, and documentation/knowledge management
Operating Model Transformation (20%)
• Enable decision-making via performance metrics
• Foster a culture of accountability, user-centricity and continuous improvement
• Promote cross-functional collaboration within IT and with business units.
IT Governance, Programme Management, Risk & Compliance (15%)
• Facilitates governance and leadership meetings.
• Translate IT strategy into operational plans, initiatives, and measurable outcomes.
• Lead lean-agile execution of digital programs and transformation initiatives in collaboration with organization’s leaders
• Drive standardization, scalability, and process maturity across IT functions
• Ensure compliance with internal policies, security standards, and regulatory requirements
• Partner with CISO and internal audit on risk mitigation and business continuity
• Maintain robust controls over IT assets, data, and processes
Enterprise Architecture (15%)
• Lead the enterprise architecture function, including the Solution Architect Community of Practice and own the ICRC architecture repository (Orbus)
• Ensure alignment of architectural dependencies and roadmaps with institutional strategy.