Digitalization Lead

icrc • Geneva (GVA), CH, 33965 • 3d ago

About the ICRC

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.

In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people - helping those who need it most, regardless of who they are and what side of the front line they are on.

We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.

Purpose of the Role

The Digitalization Lead plays a key role in the ICRC’s digital transformation programme, bridging business units and T&I teams to optimize end-to-end processes and integrate unified information systems. Working with functions such as Finance, Logistics and Operations, the Digitalization Lead supports digitalization at process level, with a focus on business transformation, process optimization and the progressive implementation of integrated digital solutions, including ERP.

Reporting to the Head of Digitalization, the Digitalization Lead works closely with the Operations and Institutional Planning & Budgeting (IPB) Global Process Owners (GPOs) throughout the transformation lifecycle. The role acts as their trusted business partner and primary digitalization focal point within the End-to-End Process Transformation Programme.

The position covers integrated planning, budgeting, forecasting and operational management processes across headquarters, GSS and field operations. It supports the GPOs in analyzing business needs, preparing governance discussions and decisions, coordinating business contributions, designing solutions and implementing processes and systems that reflect operational goals and field realities.

Main Duties & Responsibilities

Business Needs Analysis and Process Design

Support GPOs and work with business units to assess current processes, identify improvements and gather requirements that reflect field realities and constraints.
Structure and consolidate business needs, process analyses, cross-functional dependencies and data considerations to support governance, prioritization and decision-making.
Translate business needs into functional requirements and clear specifications for configuring unified information systems.
Help define business information needs and work with Data Architecture teams to ensure data models, information flows and reporting capabilities meet operational requirements.
Partner with GPOs, the GPO Coordinator and other Digitalization Leads to document current processes, design future processes, information flows and digital solutions, and ensure alignment with the digital transformation strategy.
Facilitate cross-functional discussions and support decision-making on process harmonization, governance and target operating model design.

End-to-End Process Optimization

Promote digitalization to optimize processes through automation, reduced redundancy and system integration.
Analyze cross-functional impacts, dependencies and risks to help define pragmatic, scalable solutions and ensure process changes are feasible across functions.
Support GPOs in implementing process standards and monitoring integration across business units.
Work with Technology and Information (T&I), the Data team and other Digitalization Leads to propose solutions aligned with the digitalization roadmap.

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Digital Transformation

Coordinate business contributions throughout the transformation lifecycle, ensuring alignment between business stakeholders, programme governance, T&I teams, project teams, consultants and implementation partners to deliver systems successfully.
Design and refine end-to-end, cross-functional processes for new systems with GPOs, Business Process Owners (BPOs), subject-matter experts and business functions, in line with best practice.
Coordinate business validation and test processes in sandbox or test environments.
Support the design and implementation of integrated planning, budgeting, forecasting and performance management processes, as well as processes for managing and delivering humanitarian operations.

Change Management and User Support

Support change within business functions, guiding teams through the transition to new systems and processes in close collaboration with the GPOs and Change Managers.
Help develop training materials and communication plans for the smooth adoption of new systems and digital tools.
Gather user feedback to refine solutions and improve their usability and adoption.

Performance Monitoring and Continuous Improvement

Track KPIs to assess process effectiveness and identify areas for improvement.
Work with the GPOs, Data Domain Manager and Product Line Manager to report on process performance, adoption and user satisfaction.
Use feedback to identify opportunities to simplify processes, improve end-to-end performance and strengthen the integration of business processes and digital solutions.

People Management Responsibilities

Influence business units and GPOs to define, adopt and align end-to-end processes for digital transformation, and work with T&I teams on system definition, configuration, testing and delivery.
Supervise external consultants and business analysts as the programme progresses, where required.

Education & Professional Background

Master’s degree in business management, engineering, project management or a related field.
12–15 years of professional experience, including 5–7 years in process management, ERP or digital transformation, of which 2–3 years with international organizations.
Proven track record in supporting digital transformation, with a good understanding of ERP systems and digital solutions.
Experience in cross-functional environments and knowledge of standard end-to-end processes (e.g. hire to retire, procure to pay, record to report).
Experience analyzing business processes, information flows and cross-functional dependencies to support end-to-end solution design.
Experience facilitating workshops, consolidating business requirements and supporting decision-making with senior stakeholders.
Experience coordinating business contributions across multiple stakeholders, functions and workstreams within complex transformation programmes.
Experience supporting operational planning, resource management, field operations or humanitarian programmes is highly desirable.
Experience working with business, technology and data teams to translate operational needs into integrated business solutions is highly desirable.
Experience in ERP design, build and deployment from a business perspective is an asset.
Experience in low-tech countries and frugal innovation is an asset.
Knowledge of the ICRC environment and field experience are an asset.
Certification in project management (PMP or PRINCE2 preferred) and/or business analysis (CBAP, PMI-PBA or equivalent) is an asset.

Skills & Competencies

Strong understanding of operational realities in humanitarian contexts and the ability to translate field needs into scalable business processes and digital solutions.
Proficiency in business process management and modelling (e.g. BPMN, Lean, Six Sigma).
Understanding of business analysis techniques and requirements management.
Familiarity with Agile methodologies (e.g. Scrum, SAFe) and iterative approaches to business transformation.
Digital proficiency.
Strong communication, facilitation, collaboration and influencing skills to engage diverse teams and ensure process alignment.
Ability to structure ambiguity and synthesize complex information into clear analyses and recommendations.
Ability to work effectively in a matrix, multicultural environment, managing change and fostering teamwork.
Analytical, solutions-oriented mindset that balances attention to detail with strategic vision.
Demonstrated accountability, people management skills and a focus on representing the ICRC and client needs.

Additional Information

Location: Geneva, Switzerland
Type of Contract: Open-ended
Length of Assignment: Long term assignment
Activity Rate: 100%
Start date: January 2027
Recruiter: Alejandra Rodriguez
Application deadline: Monday, 23 November 2026

Please note that the finalization of this recruitment is subject to the validation of the 2027 PfR.

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

Are you ready to explore the next chapter of your career? Apply now!

For more information about working at ICRC HQ please click here.

Our Values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

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