Field Sales Executive

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Job Purpose:
Develop new business with a primary focus on African Airfreight Business Customers (AFR BC) for the overall sales development of DHL Global Forwarding Sales & Marketing function.
DHL Global Forwarding has an opening Field Sales Executive Durban, South Africa. Join us in connecting people and improving lives!

In this Field Sales Executive position

Achievement oriented.
Successfully delivering on both target and high customer satisfaction measures

Customers – New & Existing

Focus on developing and growing ZA DUR Airfreight Business Customers (AFR BC), including identifying, prospecting, and closing new AFR airfreight opportunities.
Align to regional & Local AFR trade lane strategies and actively position DHL Global Forwarding airfreight solutions within the BC segment.
Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
Respond to customer enquiries/complaints.
Manages a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
Seeks and prospects for BC targets to win new customers generally in the 60k-1000k Euro range Net Sales per annum
Plans and manages medium to large - sized Business Customers
Builds rapport and trust with customers by being informed about customer’s business and the market
Recommends solutions based on customer needs by using industry knowledge
Is responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chain
Uses networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs
Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations

Sales Manager

Highlights to Sales Manager on observations of market dynamics for example competitors’ behavioural patterns.

Other Departments

Maintain and support interdepartmental relationships.
Collaborate with colleagues across the organization to achieve shared goals.

Business Development

Develops sales plan/strategy/activities to achieve target budgets.
Responsible for conducting high quality presentation of the entire range of standardized products to customers.
Develop target lists of new business and continuously review and update.
Establish and present customized offers to customers.
Negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
Adhere to approved credit limits granted to customers and enforce previously agreed payment terms.

Business Performance & Results

Prepare and realize planned sales calls.
Responsible for product targets.
Responsible for budgeted growth in new and additional business.
Secure/collect all necessary information to assess credit worthiness of potential customer.
Support receivables functions.
Ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
Report activities, quotes, sales calls and other information through CRM
Perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

Now, here is what we need from you!

Outstanding communication and negotiation skills and the ability to focus on outcomes.
Proven ability to build and manage relationships.
Champion for development of successful sales engagement.
Ensure a sound understanding of, show knowledge of and be strongly conversant in our industry workings.
A good working knowledge of airfreight, ocean freight, road freight, customs clearing, imports, exports and international trade.
Relevant experience in sales, business development and logistics.
Advanced multilingual skills preferred, i.e. English.
Strong Microsoft Office skills.
Results oriented People Management skills
Experience: Minimum 3-5 years within the transport, logistics or freight forwarding industry (or similar service industry).
Experience in Freight Forwarding and Customs Clearing sales environment with proven record advantageous.
Education: Matric, Relevant business degree.

We offer:

Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development
Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

The largest global network with more than 30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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Field Sales Executive