Job Title; State Coordinator (POS)
Reports to: Regional Manager Location : Enugu

Key Responsibilities

Oversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery
Recruit, onboard, and manage POS agents, merchants, and field officers across the state
Monitor daily POS transaction volumes, agent performance, uptime, and revenue growth
Ensure compliance with company policies, KYC requirements, and regulatory guidelines issued by relevant Nigerian authorities (e.g., Central Bank of Nigeria)
Manage escalation and resolution of operational issues such as terminal downtime, failed transactions, settlements, liquidity challenges, and customer complaints
Collaborate with technical, support, and operations teams to resolve system issues and improve POS performance
Develop and execute strategies to expand agent networks and increase market penetration within the state
Conduct regular training and performance reviews for POS agents and field teams
Analyze market trends, competitor activities, and customer feedback to identify growth opportunities
Prepare and submit periodic performance, risk, and operational reports to regional or national management
Ensure proper cash management, settlement accuracy, and reconciliation processes in coordination with the finance team
Enforce fraud prevention measures and promptly report suspicious activities
Represent the company in engagements with local partners, merchants, and government stakeholders when required

Operational Performance KPIs

Agent & Network Growth KPIs

Revenue & Volume KPIs

Compliance & Risk KPIs

Customer Experience KPIs

Team & Execution KPIs

Educational Qualification and Skills

Bachelor’s degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field.
Communication and interpersonal Skills, Analytical and Problem-Solving Skills,
Technical and Operational Skills.

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