Coordinator, Host City Volunteer, FWC26 - Houston

Department: Tournament and Venue Operations

Employment Type: Fixed Term - Full Time

Location: Houston

Description

At FIFA World Cup 2026, our vision is to unite the world through the greatest, most innovative, and inclusive sporting event of all time. The 2026 World Cup will mark the first time that the tournament will be hosted by three countries: the United States, Canada, and Mexico. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

THE POSITION

Volunteers are at the heart of all FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FIFA World Cup 26TM. As football unites the world, the FIFA World Cup 2026™ Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America. Like in all FIFA tournaments, volunteers will become the “face” of the FIFA World Cup 2026™ enhancing the profile, reputation and appeal of football, FIFA, and Host Cities on a global stage. The Volunteer Program will be a driver to help achieve strategic tournament objectives alongside acting as a vehicle for positive social change, by helping strengthen social connections, increase in civic pride, skills, and creating a movement to sustain and grow volunteering across Host Countries and Host Cities.

The Position
Reporting organizationally to FIFA’s Host City Manager, the Volunteer Coordinator for Houston will help serve Volunteer efforts for the FIFA World Cup 2026TM that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 cities.

FIFA is seeking a reliable, proactive, and service-oriented Host City Coordinator to support the day-to-day delivery of the Volunteer Program. This role is essential to ensuring the smooth and professional operation of the volunteer center, while creating a memorable experience for all attending candidates and volunteers supporting the operations. The coordinator will focus on customer service, operational excellence, and database management, aligning with the specific needs and strategic planning of each city. The position contributes to building an integrated program across host cities, with a strong emphasis on achieving local recruitment objectives.

The main responsibilities of the Host City Volunteer Coordinator include:

Logistics & Operational Support: Work with the Host City Volunteer Manager to ensure a seamless operational readiness of the Volunteer Center, including logistical setup and coordination, and operations through the recruitment phase of the Center. Assist in general upkeep of back-of-house areas, including office and break spaces. Assist with Volunteer Platform system maintenance. Coordinate with security, IT, and facility management as required to ensure a safe and functional venue.
Recruitment Operations: Assist with the overall operations of the Volunteer Center. Manage the welcome desk and ensure positive first impressions for all arriving volunteers. Provide wayfinding assistance throughout the Volunteer Center, guiding attendees through various zones (e.g. check-in, video room, meeting pods, legacy zone). Respond to general inquiries from volunteers and staff in a professional and informed manner.
Facilities & Hospitality: Monitor and restock food and beverage areas as needed for volunteers and staff. Support maintaining a clean and tidy environment to ensure a welcoming space for all attendees throughout the day. Report and resolve any process, facility, tech or equipment issues in a timely manner.
Volunteer Experience: Ensure all spaces remain welcoming, functional, and aligned with FIFA's standards of experience. Be an on-site ambassador for the FIFA Volunteer Program, helping to create a positive and memorable journey for every participant.

YOUR PROFILE

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education & Qualifications

Bachelor’s Degree or similar level of education

Work Experience

Previous experience in venue operations, hospitality, event management, or customer service preferred.
Strong communication skills, professionalism, and the ability to interact with diverse groups of people.
Ability to work on your feet for long hours in a fast-paced, guest-facing environment.
Flexible schedule including weekends, holidays, and extended hours during peak periods.
Must be able to lift and move light equipment or supplies as needed.
A positive, can-do attitude and a passion for large-scale events and community programs.
Ability to create, engage and foster productive working relationships with internal and external stakeholders and volunteer groups.
Ability to meet deadlines and is a problem solver.
Strong communication skills, both oral and written.
Team player, able to work under pressure.
Positive attitude, patience, and persistence.
Flexible, adaptable and able to respond to changing and conflicting requirements and priorities.
Ability to work both independently and in a dynamic, cross functional team structure.

Languages

Fluent in English (written and spoken)
Spanish and/or French proficiency is a plus

Technology

Proficient in MS Office (Excel, Word, PowerPoint) and planning software and online collaboration tools
Database management tools

* This role is a fixed term role with the opportunity for extension through July 2026, based on performance. Additional phases of the program would include, selection and role offer, training and scheduling, tournament operations at the stadium and different city locations.

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Coordinator, Host City Volunteer, FWC26 - Houston

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