Senior Fulfillment Associate (Lomé, Togo)

Department: Operations

Employment Type: Permanent - Full Time

Location: Togo

Reporting To: Operations Manager, Francophone

Description

Job Location: Lome, Togo

About the role:
The Senior Fulfillment Associate ensures operational and data accuracy across multiple markets by managing SAP bookings, inventory reconciliations, and maintaining consistency between systems (SAP, Angaza, Kazi Plan, and others) and physical stock. This role requires exceptional attention to detail, good critical thinking and data management skills, and the work on multiple task while coordinating across several teams and countries. We are looking for a highly data oriented and organized professional who can turn operational data into actionable insights to support business needs and track performance across the region.

What you would be expected to do:

System & Process Management

Manage SAP booking entries and ensure accuracy for all assigned markets.
Conduct monthly reconciliations of inventory and financial records between on the system, and physical stock.
Prepare, analyze, and submit monthly System report vs Physical Stock reconciliation reports.
Provide daily, weekly, and monthly SAP booking trackers with recommended actions and follow-ups.
Generate monthly SAP reports (Sales, Replacements, FOC, Returns, etc.).
Support continuous improvement initiatives to enhance accuracy, efficiency, and data visibility across fulfillment operations.

Data Management & Reporting

Maintain data integrity and ensure alignment between system records and operational realities.
Collect, analyze, and validate operational data to support decision-making and performance tracking.
Manage Ops WCAF KPI tracking on a month-to-month basis, ensuring visibility and timely reporting of performance trends.
Build or update reports, dashboards, and trackers to improve visibility of fulfillment and operational metrics.
Collaborate and work closely with internal teams (Finance, Programs Team, and Operations & Sales) to ensure seamless fulfilment operations).
Participate in audits, system reviews, and documentation of standard operating procedures (SOPs).

Financial & Cost Analysis

Develop a strong understanding of product pricing structures, COGS (Cost of Goods Sold), and landing factor calculations to ensure accurate financial reconciliation.
Assist in validating product cost and margin accuracy across systems and reports.
Partner with Finance and Impex - Procurement teams to monitor pricing changes and cost implications across markets.
Contribute to continuous improvement of cost-tracking and financial transparency in fulfillment activities.

Coordination & Stakeholder Engagement

Work closely with internal teams (Finance, OpS, Programs team, Aftersales & Sales) to ensure seamless fulfillment operations.
Escalate system or process issues impacting accuracy or timelines.
Provide performance summaries and insights to the Operations Manager – Francophone Countries and other stakeholders.

You might be a strong candidate if you:

Bachelor’s or master’s degree in Supply Chain or related courses.
Certifications in SAP S/4HANA or Data related courses, are an added advantage.
Good knowledge of Microsoft excel, Data Analysis
2–5 years of relevant experience in fulfillment, inventory, accounting, or data management roles.
Experience in multinational or regional operations, especially in retail, logistics, or distribution, is an added advantage.
Knowledge of cost modeling, margin analysis, and operational KPIs is desirable.

What Sun King Offers

An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry.
The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Sun King employees who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.

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Senior Fulfillment Associate (Lomé, Togo)