Manufacturing Technical Writer

Application Deadline: 27 September 2026

Department: Process Improvement

Employment Type: Permanent - Full Time

Location: Poole - Unit M

Compensation: £30,000 - £33,000 / year

Description

Location: LUSH Green Hub, Unit M, Witney Road, Poole, Dorset

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The team
The Process Improvement (PI) team is a multidisciplinary function that collaborates across the business to eliminate repetitive operations and help everyone "work smarter."

The role
This is a brand-new, exciting opportunity we’ve never had before! As our very first Engineering Document Writer, you will have the unique opportunity to shape how we capture and share technical knowledge across our manufacturing operations. You will bridge the gap between engineering experts and shop-floor teams, turning complex technical methods into clear, engaging Standard Operating Procedures (SOPs), visual work instructions, and process guides from the ground up.

Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

Help build and define standardised technical documentation across Lush manufacturing and the wider business
Work directly alongside engineers and shop-floor operators to shadow processes and draft clear SOPs, Work Instructions, and machine setup guides
Map manufacturing workflows, line layouts, and operational sequences using visual flowcharts
Maintain and organise a central engineering document repository to ensure version control and accessibility alongside our quality team
Work in collaboration with the quality team to Review, audit, and update existing documentation to ensure alignment with current operational practices
Create visual quick-reference guides, training materials, and user sheets to support continuous improvement projects
Ensure all documented procedures comply with the necessary Health & Safety, GMP and Environmental standards

Skills, Knowledge and Expertise

You are meticulous about detail, passionate about engineering, communicate clearly, and are excited to help establish a brand-new function within our engineering support network. You enjoy stepping out onto the shop floor to shadow operators and translate hands-on technical processes into clear, accessible formats.

Exceptional technical writing, editing, and formatting skills with an eye for clear, visual communication
Ability to break down complex engineering, equipment, or technical concepts into simple, readable documentation
Basic understanding of manufacturing environments, lean methodologies, or process mapping (e.g. SOPs, visual work instructions)
Proficient with Google Workspace, MS Office, and documentation or diagramming tools
Excellent interpersonal skills—comfortable spending time on the factory floor interviewing subject matter experts
Highly organised with an understanding of document control, repository management, and version history
A proactive, self-starter mindset ready to help build technical documentation standards from scratch
Ideally holds a qualification or degree in Technical Communication, Manufacturing, Engineering, or a related field (Not Necessary)

Benefits

25 days holiday plus bank holidays
6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
Enhanced paternity leave*
Bonus scheme
Day off for weekday birthdays
Holiday purchase scheme
50% discount on Lush products and spa treatments
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
There’s a big difference between "Flexible Working " (the legal minimum) and working flexibly. What that looks like varies from role to role and location to location. We actively welcome conversations about what working flexibly could mean and look like for you.
We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
Wellbeing & mindfulness sessions
Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
Tailored gender affirming care*

Qualifying period/hours required*

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Manufacturing Technical Writer