🤔 About the Role:
We’re looking for an experienced Pharmacy Technician to play a key role in delivering high-quality, remote care for patients with long-term conditions across the UK. Working from home, you’ll manage your own clinic and collaborate closely with Suvera’s multidisciplinary clinical team to support and optimise treatment in a Primary Care setting.
As part of our growing healthtech startup, you’ll contribute to a new model of care that blends clinical expertise with innovative technology. This is a high-impact role where your day-to-day work directly supports better outcomes for patients managing chronic conditions. You’ll report to our Clinical Operations Lead, with supervision from our Clinical Lead.
At Suvera, we’re constantly evolving. While this job description outlines the key elements of the role, flexibility is essential as responsibilities may adapt as the service grows and you’ll be supported by a collaborative and mission-driven team every step of the way.
This fully remote position offers a salary of £27-£33k, depending on experience and qualifications plus 32 days holiday + bank holidays. Full benefits below.
Please note that a Disclosure will be requested in the event that you are successful and are offered a role with Suvera. The DBS Code of Practice which governs these checks can be found here.
👋 About Suvera:
Suvera is transforming healthcare with a mission to keep people in good health, wherever they are. Partnering with UK general practices, we deliver a virtual clinic that supports patients with long-term conditions. Currently, we manage over 100,000 patients. Our ambitions are global, and we’re just getting started.
Our advisors include luminaries like Professor Bryan Williams, a leader in high blood pressure research and guidelines in the UK. We are a diverse team of about 67 people, including clinicians, care advisors, and experts across various disciplines.
Backed by Google for Startups and Morningside Ventures, Suvera is poised to become a global leader in healthcare.
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💻 What you'll be doing :
Clinical Responsibilities
- Record and manage patient health data in Suvera’s Dashboard and GP Practice systems.
- Interpret and stratify clinical risk data in line with SOPs
- Provide lifestyle advice around smoking, alcohol, diet, and exercise
- Communicate and collaborate with the wider clinical team as needed
- Refer complex cases promptly to the appropriate clinician
- Support clinical governance, audit participation, and patient safety processes
- Reviewing clinical letters and completing medicine reconciliation
- Review patient information using clinical judgement to identify needs, address concerns, and ensure safe, effective care — including lifestyle advice and referrals where appropriate. Focus areas include NDH, hypertension, asthma, and hypercholesterolaemia.
- Gain informed consent for medication changes, provide patient education and counselling on prescribed medicines, including advice on adherence and managing side effects.
- Ensuring appropriate tests are ordered and completed by patients.
- Identifying and resolving medicine related queries, ensuring safe prescribing practice and adherence to NICE guidelines.
- Support in the processing of medicine requests, ensuring accuracy, appropriate monitoring, and alignment with formulary and prescribing guidelines.
Non-Clinical / Administrative Responsibilities
- Maintain patient privacy, dignity, and safety at all times
- Onboard patients into Suvera’s Virtual Clinic
- Build and maintain trust-based relationships with patients
- Document clinical notes accurately in Suvera and partner GP systems
- Support QOF (Quality Outcomes Framework) recall and follow-up activity
- Collaborate with operations and admin teams as needed
- Contribute to audits, reporting, and service improvements
- Participate in shared learning sessions with Suvera and GP partners
- Support continuous development of Suvera’s internal systems and workflows
- Fulfil other administrative duties as required
- Stay up to date with all mandatory and role-specific training
- Attend regular internal and external meetings as agreed with your line manager
- Join multidisciplinary team meetings to review significant clinical events and reflect on practice
Training & Development
- Engage fully in Suvera’s training programmes and annual appraisal process
- Take ownership of personal and professional development
- Share knowledge and mentor others undertaking similar roles when appropriate
👀 We're looking for someone who
Must have:
- Currently working as a Pharmacy Technician within NHS and have more than 12 months experience in this role
- Completed a two-year accredited pharmacy technician course involving a mix of practical work experience and study via GPhC-accredited courses, GPhC-recognised qualifications or a GPhC approved apprenticeship pathways
- Acts professionally and ethically at all times
- Excellent written and verbal communication
- Confident speaking with patients via email, phone, messaging or video
- Tech-savvy – familiar with EMIS Web, SystmOne, and Microsoft Office
- Follows SOPs and policies with care and consistency
Nice to haves:
- Previous experience working for a digital healthcare provider
About you:
- You bring humanity and kindness into every interaction, making people feel heard, respected, and supported.
- You're genuinely excited about transforming the future of healthcare for people living with long-term conditions and want your work to matter.
- You stay composed and focused, even when things get busy. Pressure doesn’t rattle you, it sharpens your instincts.
- You know your limits and act with integrity, always prioritising patient safety and quality of care.
🌎 About our culture:
For Suvera, company culture is not an afterthought - it is a priority. Our diverse team helps us ensure we consider everyone’s experience of accessing healthcare when building our product.
The wellbeing of our team is key, and our policies reflect it. We offer generous annual leave, and encourage and enable flexibility and autonomy over your work. We are non-hierarchical in our ideas, processes and decision-making — if you have an idea, we want to hear it. Always.
The way we work is remote-first. In practice, this means our whole company is set up around not requiring a meeting to make decisions. We have an asynchronous approach to work which encourages documentation and async comms.
🙌 Perks
Team: A diverse, collaborative environment with strong cross-functional leadership and a supportive team culture.
- Finance: Enhanced parental pay, equipment and education budgets, and matched pension contributions (5% employer).
- Wellbeing: Annual wellbeing budget, financial advice, mental health support, and therapy sessions.
- Flexibility: 32 days of annual leave plus 5 days study leave, work from anywhere in the UK, and protected no-meeting times.
Join us in shaping the future of healthcare and growing your career in a fast-paced, impactful environment.
