WHO YOU'LL WORK WITHThe ideal candidate will be a key member of the Store Standards & Process team within EMEA Nike Direct, working alongside two other leads and four specialists. They will report directly to the Senior Manager of the SSP team and collaborate cross‑functionally with Global and EMEA Retail Operations & Tech, Athlete Services and Training, Supply Chain, Allocation & Transportation, and Field teams. The team is united by a deep understanding of Retail Store Operations and a shared passion for supporting athletes through operational excellence.
WHO WE ARE LOOKING FORWe are looking for a Store Standards & Process Lead to drive the implementation of standard operating processes and support technology capabilities that elevate efficiency across stockrooms and salesfloors.
The ideal candidate is detail‑oriented, organized, and agile in problem‑solving. They thrive in a fast‑paced environment, manage multiple priorities with ease, and consistently seek innovative ways to fuel business growth and athlete productivity.
- Experience in retail store operations or similar functions supporting store tech capabilities, product flow, store openings, or channel performance. Familiarity with retail systems (POS, RFID, Inventory Management) and experience enabling capability rollouts and training through cross‑functional collaboration.
- Skills: Strong analytical, organizational, and project management skills, with the ability to work both independently and collaboratively.
- Communication: Excellent written and verbal communication skills. Strong storytelling abilities and confidence facilitating discussions and influencing stakeholders at all levels.
- Adaptability: Comfortable navigating dynamic, fast‑changing environments.
- Travel: Ability to travel to store locations as needed (up to 10%).
WHAT YOU'LL WORK ONNo two days are the same. You will lead, develop, and implement processes, strategic initiatives, and operational programs and technology capabilities. You will shape the success of Nike Direct channels (NSO and NVS) by removing operational friction and enabling exceptional consumer service.
- Project Management for Operational Processes and Capabilities: You will develop and implement operational procedures and new tech capabilities in close partnership with cross‑functional teams (Supply Chain, Technology, Loss Prevention, Training, Field/Store teams). You will drive continuous improvement, support quarterly PI planning, shape future roadmaps, troubleshoot platform/process issues, and coordinate resolutions.
- Performance Analysis: You will monitor key retail operations KPIs and translate insights into actions that improve store performance. You will lead monthly business reviews with business and tech partners.
- Set‑Up Strategy and AOP/CSR Plans: You will define functional strategies and drive execution. You will partner across the SSP team and cross‑functional stakeholders to meet timelines and objectives, keeping business and senior leaders informed.
- External Stakeholder and Vendor Management: For external capabilities and services, you will partner with procurement and vendors to ensure performance meets Nike expectations and lead performance reviews.
- Store Openings/Refits/Improvement Work: You will provide operational guidance for new store openings, refits, or seasonal activations and lead the creation of operational playbooks for channels and concepts.
The position is open for applications until 19th of March.
