About Marshmallow
We exist to make migration easy.
A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way.
A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change.
If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.
Move our mission, and your career, forward.
The Claims Validation Team
The Claims Validation Team exists to help to defend Marshmallow against fraudulent activity, and to protect the company loss ratio. Fraudulent claims can result in us losing money, which can then result in driving up the premium prices for our honest customers. We’re here to stop that, by making sure that the right claims are reviewed for any policyholder or indemnity related concerns.
What you’ll be doing
Reviewing indemnity referrals flagged by our wider claims team, where it has been identified at the point of claim that customers have misrepresented their policy details, and deciding upon the appropriate course of action for the policy and claim
Investigating first party claims by communicating with our policyholders by phone and email and conducting follow up investigations
Working proactively and efficiently to minimise leakage
Contacting customers regarding document requests or any necessary changes to their policy, and providing excellent customer service
Collaborating and building strong relationships with both the wider claims and fraud teams
Proactively identifying opportunities to improve our processes to help us to protect both the company loss ratio, and our honest customers
Who you are
You have an investigative mindset with strong attention to detail and accuracy
You are confident in good decision making, and can work efficiently under pressure
You have strong communication skills and are comfortable in liaising with other teams from across the business
You enjoy working in a high growth environment and are adaptable to change and balancing conflicting priorities
You are a self-starter who likes to take ownership
You take pride in delivering an excellent customer experience and enjoy interacting with our customers
You are tenacious and persistent; knowing when further investigation can lead to positive commercial outcomes for the business
What we're looking for from you
A background in fraud or claims/policy validation
Excellent verbal and written communication skills to be able to effectively communicate with our customers
You are really passionate about the customer, and will go the extra mile to offer them the best service
Working in a fast-paced scale up means that you have to be adaptable and excited by the prospect of moving fast
You enjoy finding solutions to problems you come across rather than waiting on others to do this for you
You enjoy taking ownership of your own workload, and proactively highlight any blockers that you or your team may be facing
Perks of the job
Hybrid working - Spend 2 days a month with your team in our collaborative London office 🏢
Competitive bonus scheme - designed to reward and recognise high performance 🌟
Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰
Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years 🏝️
Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office 🛫
Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚
Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓
Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥
Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)
Tech scheme - Get the latest tech for less 🖥
Plus all the rest; 25 days holiday (+ bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!
Our process
We break it up into a few stages:
Initial call with someone in our Talent Team (30 mins)
A skill-based interview where you will discuss your previous experience also with a focus on our values, our culture and your motivations with our Claims Validation Team Lead plus one other team member (1 hour)
We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application.
Background checks
To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this!
Everyone belongs at Marshmallow
At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.
We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.
We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.
Recruitment privacy policy
We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.
