Are you passionate about empowering others and sharing the unique spirit of CHANEL?
We are looking for our Local Fashion Learning Partner to join our Zurich Flagship team (long term contract).
Mainly based in our Flagship boutique in Zurich, you will oversee the local learning activities for the city (FLAGSHIP & Bongénie Shoe Boutique) as well as our winter destination seasonal boutiques. You will be responsible for developing the expertise of our Fashion Advisors, strengthening their skills and knowledge to fulfill, and exceed, client expectations.
As a Local Fashion Learning Partner, you will plan and deliver face-to-face and digital training, reinforcing the CHANEL difference in boutiques and communicating the brand’s vision. You will adapt training programs to boutique requirements, reflecting local clients’ needs, lifestyles, and desires, always building on the House’s vision.
WHAT IMPACT YOU CAN CREATE AT CHANEL
In collaboration with the Regional Learning Manager and Boutique Manager, you will contribute topeople development by delivering training programs that nurture employee commitment and passion for the Brand.
You will enhance client engagement by providing learning content and tools tailored with local insights, ensuring clients’ needs and desires are at the center of the client experience.
You will contribute to brand performance by sharing the dream, heritage, and vitality of CHANEL through impactful learning experiences.
In close collaboration with the Regional Fashion Learning Team:
In collaboration with Boutique Management:
Organize and maintain a learning calendar, considering each boutique’s schedule, specific needs, and new developments.
Regularly report on activity, both quantitatively and qualitatively, to Boutique Management and Regional Learning Team, developing KPIs to measure the effectiveness of implemented actions.
Delivering learning content:
Engage other boutique expertise (Style Experts, Care&Repair, Hospitality, VM, Heart of House…) to enrich and co-facilitate learning sessions and morning briefings.
Guiding and supporting teams:
WHAT YOU WILL BRING TO THE TEAM:
