Job Location Selhurst Park Stadium/
Contract Type Full-time
Salary/ ROP Competitive
Deadline 5th October 2025
Who we are:
We are Crystal PalaceFootball Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.
We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About this role:
An exciting opportunity has arisen for an eCommerce coordinator to join Crystal Palace Football Club. Following the Club’s most successful period – winning the FA Cup and competing in Europe for the first time – we are continuing to elevate our online retail offering. This role will play a key part in delivering first-class customer experience, expanding our global reach and supporting ambitious growth targets. We are looking for a practive and hardworking individual who thirves under pressure and can meet tight deadlines. You will take ownership of the day-to-day management and performance of the Clubs’ online Store (shop.cpfc.co.uk), while also planning and executing product campaigns designed to maximise sales and engagements.
Responsibilities:
- Manage relationship with online store provider (RSS), ensuring that the site is functional, and improvements are made
- Be responsible for the day-to-day management and performance of the ecommerce store including:
- Product insertion
- Managing the home page
- Ensuring listing accuracy and depth
- Driving ecommerce promotional advertising in-line with retail campaigns
- Monitoring sales performance alongside budget
- Monitoring customer orders and returns quickly and accurately using the fully integrated order processing and stock management IT system
- Managing sample product photoshoots and maintain product photography library
- Liaising with Marketing colleagues on product / campaign roadmap, ensuring product suite is maximised well in advance of key retail dates
- Inputting into best use of marketing budget spend – PPC, remarketing campaigns etc
- Delivering a strategy on how to grow ecommerce revenue working alongside our EPOS provider
- Working with licensed partners to ensure they work in-line with the clubs ecommerce strategy
- During peak periods/holiday cover you may be required to:
- Check orders and dispatch details and end of day checks
- Liaise with pickers
- Answer customer queries via email and telephone regarding order queries and product information
- Work in the warehouse when required
- Other duties as directed by your line manager
- Other duties and responsibilities as required by line manager.
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills and Qualifications:
- At least a year of e-commerce or online marketing experience
- A strong understanding of the customer journey and getting the customer to the right information
- Excellent written communication skills
- Excellent time management, organisational and prioritisation skills
- Third level education in a relevant degree
- Detail orientated
- Enthusiastic and self motivated
- Highly commercial with strong numerical and analytical skills
- Able to work to tight deadlines
Benefits:
- Complimentary match day ticket
- Reward and Discount Scheme through our Tech Scheme and Simple Health app
- Health and Wellbeing benefit scheme
- 20% Discount in our Retail Stores
- Discounts in various gyms through GymFlex
- Volunteering Day - 1 Workday off to support a charity of your choice.
- Travel Season Ticket loan
- Holiday allowance that increases every year of service
Our commitment to Equality
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.
We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.
Reasonable Adjustment
We are proud to be a Disability Confident Committed employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone.
If you require disability-related adjustments during the recruitment process, please contactDLO@cpfc.co.uk(DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact cpfc.recruitment@cpfc.co.uk). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.
Safeguarding
Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
